PEOPLE

"Our vision is based upon our most valuable asset: our people. We place them at the very top of everything we do. We know that with great people you can provide great services".

QUALITY

"Maintaining the highest quality in every aspect of our business is the single most important factor in meeting and exceeding our clients' and customers' expectations."

SYSTEM

"Our IT solution was established to match with our Integrated Management System such integration tolerates the issuance of automated KPI. All intangible parameters are measurable and subject to assessment and improvement”.
Since July2007

ABOUT US

Born in July 2007 Marafick Management, was established in Kuwait as a subsidiary of the USM Group in Lebanon, providing Soft Services to the real estate industry. The company grew very quickly to encompass in a decade more than 5000 staff offering various to a prestigious portfolio of clients.
Today the Group is well positioned and known in the Kuwaiti as well as the Qatari market as a Quality service provider, and such reputation was earned due to the continuous investment in the Quality System, IT infrastructure and most importantly in the Dynamic Team.
Early 2017 the group expended its growth and launched its first operation in Riyadh with a progressive plan to cover the five main district of the Kingdom. Late 2017 the group launched the first office in the UAE market in Dubai.

MISSION
& Values in Practice

Our vision is based upon our most valuable asset: our people. We place them at the very top of everything we do. We know that with great people you can provide great services. This simple vision plays a huge role in the management of our business at every level. We drive the impact of our vision by ensuring that 5 core values are permeated throughout our business:

- Challenge the status Quo
- Encourage uniqueness
- All stakeholders must share in our success
- Passion for quality
- Teamwork

Our core values have been used to create 5 specific measurable objectives for the organization:

- Customer and client satisfaction
- Market leadership
- Preferred employer
- Operational excellence
- Financial performance

For each objective a number of key performance indicators have been established. The KPI results allow us to look at trends and make comparisons with benchmark standards across different sites, in different countries.

TARGET
MISSION & STRATEGY

Marafick is purely dedicated to act as the "One-stop Shop Prime Quality Service Provider" to high-end selective partners.

To achieve leadership in our chosen FM services’ markets through the constant pursuit, in association with our clients and partners, of superior levels of service delivery, efficiency and quality. The total dedication of our staff to the achievement of excellence is the major factor in our success.

The strategy of the group is to continue to grow through dedication to quality and to be a service company which consistently exceeds the expectations of its customers and staff. Therefore, it is our aim to achieve the highest standards of FM services’ delivery, taking responsibility for specific requirements and so enabling our customers to focus on their core business.

lETTER FROM THE CEO

Competition is fierce “Winners will be the ones with vision and discipline to focus their energy on their core businesses”

Latest news

February 2 / 2017

partnership agreement

Marafick Management Just signed a partnership agreement with Al Hammad Group in Riyadh to launch its activities in the Saudi Market. The Plan is to cover the five main districts of the kingdom before end 2018. Marafick KSA will launch the first project in April 2017 at the Capital Riyadh.
February 2 / 2017

awarded the Soft services agreement

Marafick Management Kuwait was awarded the Soft services agreement of SAVECO Kuwait. The number of staff required to mobilize this contract are expected to exceed 200 staff.